Refund Policy

Thank you for shopping with Zivar Store (zivarstore.com). Each piece of jewelry we offer is carefully crafted and inspected before shipping. As a small business, we want to ensure clarity and transparency about our policies.

1. No Returns or Exchanges

All sales made through Zivar Store are final.
Due to the delicate and hygienic nature of jewelry, we do not accept returns, refunds, or exchanges once an order has been confirmed and processed.

Please review your order carefully before completing your purchase.

2. Defective or Damaged Items

In the rare case that you receive a defective or damaged item, please contact us within 24 hours of receiving your order.

• To help us resolve your issue quickly:
• Send clear photos or videos of the product and packaging.
  
• Include your order number and full name.
  
• Contact us via:
   Email: thezivarstore@gmail.com
   WhatsApp: +92 305 4897425
  

If the defect is verified, we will either:

• Send a replacement item (if available), or
  
• Issue a store credit (only in exceptional cases, at our discretion).
  

Please note: Slight variations in color, tone, or design may occur due to photography or screen settings. These are not considered defects.